Celebrating its 4th year, SAS has quickly established itself as Shimano’s premier after sales operation in Europe. When it comes to Shimano reel refurbishment or general service, nobody does it better!
Technical advice on all Shimano products is just a phone call away,seven days a week.
With a huge supply of on-site spares, worth in excess of£ 300,000, there’s every chance you’ll be fishing with yourShimano reel or rod again in record time. In the rare event the partyou require isn’t in stock, every effort will be made to locate thespare, from all over Europe to as far afield as Japan; in the minimumamount of time.
Thousands of satisfied customers are testament to theexpertise and commitment to customer care.
Reel Servicing
Highly trained professional staff, with a comprehensive workingknowledge of every Shimano reel, will inspect and diagnose anyproblems and replace damaged parts if needed. The finished item willbe returned to you within 2 working days of receipt.*
If you need your reel serviced, please ensure that it is securelypackaged and sent by recorded post. Enclose a covering letterdetailing the exact nature of your requirements, along with your name, address and daytime telephone number.
The approximate price of service for a Shimano fixed spool reel would be £ 6.00 labour plus parts and return postage and packing. If requested, the engineer will phone before repair is carried out,to let you know the cost.
Giving your Shimano reels the SAS treatment will ensure longer life, smoother performance and total confidence that they will be ready for the toughest action.
Spare Part Replacement
If you wish to replace a part yourself, whether a reel part or spool, rod or pole section, but are unsure what you require, helpful staff are available 5 days a week to identify the part(s) and supply direct to you. In most cases your spare part will arrive with you the next day. Prices and availability may be obtained simply by phone, e-mail or letter.
Customer Service
A dedicated customer service team is on hand to deal with any queries you may have regarding your Shimano product.
Felindre Servicing (SAS) is the only Shimano authorised Warranty, After Sales and Service department in the UK.
Contact Details
Felindre Servicing (SAS)
Blaen Nant Ddu
Felindre
Swansea
SA5 7ND
Tel. No: 01792 796584
Fax No: 01792 702525
Spares – Felindre.Servicing@shimano-eu.com
Customer Service – Louise.Clayfield@shimano-eu.com
*Subject to spares availability; you will be contacted by phoneif unavailable.
