Shimano After Sales: www.shimanofelindre.co.uk.
Comprehensive information in the shape of Frequently Asked Questions (FAQ’s) figure prominently on the site as well as detailed product information that currently includes over 40 exploded views to technically inform the visitor.
The award winning service centre naturally gets general telephone enquiry’s every week mainly regarding after sales service but increasingly a growing number of product related technical queries.
Jud Hamblin, Shimano’s game consultant, also manages SAS and the famous on site Felindre big fish water, he is really excited about the new venture that he has toiled over for the last 12 weeks.
“From our research we know that anglers both young and old love to surf the web for info on angling and products, Shimano products are amongst the most widely used and arguably some of best available in the angling industry.
Judging from the enquiry’s we get our customers are also interested in a little more than general product information, I’m convinced that this new site will prove extremely popular and especially convenient being at the touch of a button 24 hours a day”.
“We have also added information on the Shimano Fishery to the site, which we feel will bring the potential of this fantastic water to a greater audience will help promote Shimano’s superb Fly fishing equipment.
The site will be maintained and updated on a weekly basis, feedback and constructive comments will be more than welcome as this will hopefully become a public relations vehicle steered by the consumer”.
“For that extra personal touch there is also a section for customer service and a staff page where you can put a face to the voice of a Felindre staff member”.
Contact Jud on 01792 796584 for further information, or email :
Louise.Clayfield@shimano-eu.com.
Shimano After Sales: www.shimanofelindre.co.uk.
