Bargains. Let us know.

[flightliner]

Last year I paid six pounds for some choppy scissors at my local tackle shop.
Just been to Morrisons who sell multi scissors (5 blades per scissor) for veg.
better than my tackle shop ones---- £4-0

 

[103841]

Good luck too to s63 for giving the heads up. Got any more bargains??:wh

No such luck sadly. Having received an email on Friday to say the item has been despatched I've then received an email this morning telling me the item is out of stock and a refund has been made.

Having spoken to their customer service an hour ago I can only concur with other comments made about the lack of quality in this department on various forums. I am now looking for the direct email address for the CEO of FR, Steve Gross, he is about to receive a mail from me.

 

[john step]

No such luck sadly. Having received an email on Friday to say the item has been despatched I've then received an email this morning telling me the item is out of stock and a refund has been made.

Having spoken to their customer service an hour ago I can only concur with other comments made about the lack of quality in this department on various forums. I am now looking for the direct email address for the CEO of FR, Steve Gross, he is about to receive a mail from me.

Sorry you didn't get one. Its seems a bit unjust as you were the one to highlight the offer. I can only assume there was a price muck up and someones head will roll.
As to the bag itself it is as good a quality as any other bag I have bought or seen.

This may seem a bit Meldrewish but I wonder if this is an example of a trend I have noticed and seems to be getting more prevalent.

People do not seem to take the time to check things and read through carefully before committing.

How often do we send an email or letter to a company and its pretty obvious by the reply that no one has actually taken the time to read what is actually stated.
Instead you get a standard reply which very often bears no relation to your request.

 

[sam vimes]

I can only assume there was a price muck up and someones head will roll.

Someone elsewhere emailed and asked the question. They were assured that there had been no mistake with the price.
As likely as not, it'll be the usual with FD, knock out a bargain, not have that much stock, act all surprised when demand outstrips supply.

 

[S-Kippy]

Odd strategy. I would have thought they could have knocked that out at 2 or 3 times the price and still not had enough. Maybe they had a shedload and needed the space ?

 

[103841]

I don't believe there has been any mistake, an aggressive marketing strategy, a loss leader, call it what you will.

It attracts attention across social media, forums etc, all free advertising, we've seen it here on FM, thanks to me!mg: I have now written to the CEO, I'll let you know if I get a response.

 

[103841]

Stop press!!

After sending a lengthy email to the CEO, Steve Gross of FR this lunchtime I have just received a response from his Chief Executive Operating Officer Steve Kyriacou. An even lengthier email comprehensively dealing with all the issues that I have raised.

He was apologetic and frank and assures me changes will be made and for me personally...... a bag should be winging its way towards me tomorrow.....no charge. Let's see if it happens.

 

[mikench]

I call that a result John and well deserved in the circumstances!

 

[markcw]

Stop press!!

After sending a lengthy email to the CEO, Steve Gross of FR this lunchtime I have just received a response from his Chief Executive Operating Officer Steve Kyriacou. An even lengthier email comprehensively dealing with all the issues that I have raised.

He was apologetic and frank and assures me changes will be made and for me personally...... a bag should be winging its way towards me tomorrow.....no charge. Let's see if it happens.

John could you ask them about sending me a Preston M90 pole, I am sure I ordered one for a tenner :wh

 

[Another Dave]

Can you get him to bring one of them bags round my house next time he's passing. Got the £3.50 ready, PM me for details.

 

[fishplate42]

Stop press!!

After sending a lengthy email to the CEO, Steve Gross of FR this lunchtime I have just received a response from his Chief Executive Operating Officer Steve Kyriacou. An even lengthier email comprehensively dealing with all the issues that I have raised.

He was apologetic and frank and assures me changes will be made and for me personally...... a bag should be winging its way towards me tomorrow.....no charge. Let's see if it happens.

Let's hope FR are good to their word.

Despite what has been said already, I am convinced this offer was a mistake, at the price listed - £13.50 would have been a more realistic price. If it was a marketing ploy to get some publicity it has done that but they could have got a similar response if they had made the offer twice the price or just charged for the shipping. I know they say that all publicity is good publicity but that is not always the case and usually claimed by the recipient of the bad.

In this case my bag was sent to me by next day timed and tracked Parcel Force delivery service - That had to be a mistake as it stated 'Economy' delivery on the eBay listing.

Whatever has happened here, as others have mentioned, good on FR for honouring the listing. It is ironic, that poor old John, who highlighted the offer to us all in the first place, ended up missing out on the offer by being told the bag was out of stock and given a refund. I wonder how many others were told the same. Funny how they could find another one after he complained.

This internet selling is a subject that is often highlighted here when it goes wrong, but there must be millions of good transactions that go through without a mention. I have made lots of internet purchases over the years and it is hard to think of many (if any) that have been unsatisfactory in anything other than the odd late delivery, but even then it has only been a matter of days...

Ralph.

 

[mikench]

I have made lots of internet purchases over the years and it is hard to think of many (if any) that have been unsatisfactory in anything other than the odd late delivery, but even then it has only been a matter of days...

Same here Ralph! I have no complaints whatsoever and childishly I enjoy receiving a parcel!!

 

[Redeemed]

I posted the FR sale on another forum, and I also managed to get one of the bags which is amazing for £3.50 all in.
I have to say, without going into details, but the customer service department is shocking. Their email replies are semi-literate and you get the feeling they are simply typing from a script.
In the event of a future sale I'm going straight to main depot at Rotherham to buy my stuff.

 

[sagalout]

Ralph, I assume they weren't out of stock but had sold the amount that had been designated at £3.50, I believe it is still listed at a higher price. I don't think the price was wrong, they had rods for 60p, loads of items at 10p and 20p. Stock clearance ready for an up and coming stock take maybe, reduce asset holding for end of financial year, who knows.

 

[103841]

Ralph, I assume they weren't out of stock but had sold the amount that had been designated at £3.50, I believe it is still listed at a higher price. I don't think the price was wrong, they had rods for 60p, loads of items at 10p and 20p. Stock clearance ready for an up and coming stock take maybe, reduce asset holding for end of financial year, who knows.

Spot on, all about financial year end. I wonder what treats are going to be on offer when the clearance returns once they've waded through this backlog of orders.

@Reedeemed. I won't go into detail regarding my phone calls with customer service, well not yet anyway, let's see if I get this gesture of goodwill first! But what I heard was appalling. Sounds like a business run on similar lines to Amazon albeit on a smaller scale.

 

[Teabreak]

I got my bag for 3.50. It might be a case of mis pricing and was only flagged up when some one spotted loads flying out. With everything being automated it's harder to spot errors until it's too late...maybe

 

[fishplate42]

Ralph, I assume they weren't out of stock but had sold the amount that had been designated at £3.50, I believe it is still listed at a higher price. I don't think the price was wrong, they had rods for 60p, loads of items at 10p and 20p. Stock clearance ready for an up and coming stock take maybe, reduce asset holding for end of financial year, who knows.

All of what you say could be the fact but I do wonder if the person listing the items just got the decimal point in the wrong place - several times. even at ten-times the listed prices, those items would have been bargains.

Whatever the reasoning behind the sales, I hope lots of you got some bargains, after all none of us have enough tackle, do we?

A while ago, Sports Direct were selling stuff at 10 and 20p an item but that was because they had a massive stock of items they had inherited from their Dragon Carp shops. Maybe this FR sale is made up of stuff that has come from overstocked independents FR has been buying up... I dunno, but it gives us something to muse about.

One thing I do know is that the word is changing, things are changing and I want things to go back to how they were "when I was a kid" - There, I have said it. I have changed into my dad!

Ralph.

 

[103841]

Had an email this morning, the bag is (allegedly) on its way, a tracking number from Parcelforce to follow, I've already received my £3-50 refund and no further payment required.

As has already been stated, a number of other items were also advertised at "giveaway" prices, I cannot think the same error was duplicated several times, however, it was interesting to see the bag go from £3-50 inc p and p to £3-50 plus £2-50 p and p, still a bargain but a more likely error.

Guess we will know for sure when the clearance sale starts again.

 

[103841]

Bobco sale starts online this Good Friday at 4pm.

 

[Redeemed]

@Reedeemed. I won't go into detail regarding my phone calls with customer service, well not yet anyway, let's see if I get this gesture of goodwill first! But what I heard was appalling. Sounds like a business run on similar lines to Amazon albeit on a smaller scale.

At least you got to speak to customer service! They never answered the phone to me